Application Info & FAQs


Due to the extreme demand for rentals, we are currently receiving 100s of phone calls and emails every day.  It is simply not possible to respond to all of these communications so we developed this webpage to address the questions most people are calling about.

There is a very good chance other people will apply for the home while you are waiting for a call back regarding a question addressed below or in the rental listing photos.

Rental Qualifications

Income: Combined monthly documented and verifiable income must be at least three times the monthly rent amount.  Two most recent paystubs are required for employees. If you are self-employed, your business income will be based on your income after expenses on your most recent year of tax returns. Any other forms of income may require a benefit letter.  Bank statements may be requested to help verify forms of income, but bank statements will never be used as the primary evidence of income.  If you are paid cash, this is not verifiable income.

Housing Vouchers (Section 8): We accept housing vouchers in accordance with California law.  If you have a housing voucher, your application with not be considered complete without a valid, accurate voucher and calculation worksheet for the property you are applying for.

Rental History: Each applicant must have satisfactory rental history. Persons with past evictions or who owe funds to previous landlords will not be considered.

Credit History: Each applicant must have a satisfactory credit history with a credit score of 650 or higher, payments made as agreed and no items in collections.  Monthly household debt (including proposed rent) to income ratio no greater than 50%.

Time is of the Essense: Upon application approval, granted the home is move-in ready and a possible move-in date has been provided, applicants will need to sign the lease agreement and pay the security deposit within 5 business days.  Failure to meet this deadline will result in RentPros moving onto the next applicant in line.

Maximum occupancy shall be the number of bedrooms multiplied by two, plus one.

*** Please see individual property advertisement for any additional or specific qualification requirements***

Move In Date

Upon application approval, applicants are expected to move in within 30 days.  The only exception is if the home will not be move-in ready within 30 days.

Multiple Applicants in Household

All prospective occupants over the age of 18 must submit an application.  If you are applying on-line, the first applicant will go through the application and at the end of the application, this person will identify the other occupants by name and email address.  Upon submitting the first application, the other applicants will receive a link to join the first applicant’s application.  Households are considered incomplete until all adults have completed applications and paid the application fee.

Incomplete Applications - Missing Verification Documents

It is vital for you to follow all directions and submit the required documentation.  Failing to do so may result in having to move onto the next applicant in line.  It is not fair to the landlord or other applicants to hold the property because an applicant didn’t follow directions.

Inaccurate or False Documentation

If you plan to provide false references, paystubs, etc. please save your time and money.  We regularly find fake paystubs and references.  This is fraud and will be reported to the appropriate authorities.

How are applications processed?

Application processing begins as soon as the application is submitted and the application fee is non-refundable.  We do our best to keep the property status/availability page up to date so applicants are aware of existing applications or approved applications for each property.

Every application will be processed and you will either be told you are approved up to a certain rent amount based on your income or your application will be denied if you do not meet the other criteria for credit, rental history or evictions.  Each property is offered to approved applicants in the order completed applications were received.  If the property you originally applied for is rented to another applicant, you will be told the maximum rent amount you qualify for and you will then have the opportunity to move your application to any other property RentPros has advertised.

Can I apply for more than one home and how long is my application good for?

Our list of available homes is always changing.  If you apply for a property but the home is renting to someone else or you find another home you would prefer, we can transfer your application to the home of your choosing.  After being processed, applications are good for 30 days.  After 30 days, references will need to be checked again therefor a new application will be required.

How Will My Household Know Our Applications Were Received?

Typically within 1-2 business days, your household will receive an email confirming receipt of your applications and letting you know we are processing your household or that your household is in the line of back-up applicants.  If you haven’t heard from us, please ensure everyone in your household has completed their applications and paid the application fee.

Co-Signers or Guarantors

Occupants are required to meet the rental qualifications on their own.  Co-signers or guarantors are generally not accepted.

Length of the initial lease term

The majority of our landlord clients offer a 1 year initial term.  Most landlords are not willing to sign a short-term lease.


For the good of the public as well as RentPros staff, we will not be holding public viewings.  To limit interactions inside the property we will show homes to approved applicants only.

In addition to property photos, we create video walk-throughs for each property as soon as possible.

Please drive by the property, view the photos and video and then apply for the home.

We do not schedule any showings through Zillow or any other rental listing websites.  Please do not assume you have a confirmed showing with us because you clicked a day/time on a website.

Zillow and Other Rental Listing Websites

Our rental listings are syndicated through a number of rental websites.  For the most accurate information, please view the listing on our website, www.rentpros.com.

We do not accept applications through any websites other than our own.  If you have an application through Zillow or any other website, we do not have access to it and we cannot use that application.

We do not advertise on Craigslist.  If you see one of our properties listed on Craigslist, it is most likely a scam.  We cannot do anything about these scam listings so please report the listing to Craigslist.

All communication for any homes we have listed on our website should go through our office staff.  You will not be given the property owner’s contact information so if someone is claiming they own the property, they are most likely running a scam.

Equal Housing Opportunities

RentPros Property Management is committed to providing Equal Housing Opportunities as mandated by HUD, ADA, Fair Housing Act and other Federal, State and local laws.  This includes all laws surrounding housing vouchers.

Ask a Question

If your question cannot be answered on this page please ask your specific question below:
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