Landlord Frequently Asked Questions

frequently asked questions

How do you advertise your properties?

Getting our homes rented fast is key to our success and happy clients. We need to generate as many qualified leads for the home as possible. We do that by:

  1. Using syndication to list on the top rental websites. We design the ads in a way to make it easy for prospects to understand the key terms and our rental criteria.
  2. We take high quality photos and do a full video tour that goes on our ads.
  3. We repost on Craigslist everyday so it stays at the top of people's searches
  4. When prospects call, we have a live person answer the phone 8am-6pm M-F and 9am-5pm Saturday. This is crucial to getting homes rented fast. If someone is not available to talk to prospects, they go elsewhere. We keep a list of everyone that called, what was said, and if they are a hot lead or a shopper.
  5. We make the property available to be seen 7 days a week. We do this by utilizing the latest technology of automated self showings. We also offer agent showings as well.
  6. All of our clients are provided with an “Activity URL” which tracks calls, emails, showings, and showing feedback, in real time. This gives us the most accurate data about how the market is responding to our offer.
  7. Some areas we will use the MLS if we feel it is in the client’s best interest. This provides additional exposure to agents in the area who may be working with tenants. The owner must offer an additional commission to a cooperating agent, if the agent brings a qualified tenant that rents the home.

I am an out of state owner. I heard you have to withhold rent and send it to the FTB. Can you explain?

The California Franchise Tax Board (FTB) requires property managers to withhold 7% of gross payments to owners who live outside of California and submit the withholding to the FTB. You may be exempt from this regulation, eligible for a waiver, or eligible for reduced withholding:

Form 590- Withholding Exemption Certificate
If you are a resident of CA or believe you qualify for an exemption under one of the other categories (please read the form for full details), you can complete Form 590 Withholding Exemption Certificate.

Form 588- Nonresident Withholding Waiver
If you are not a resident of CA, you may qualify for a withholding waiver. Please read Form 588 for full details. If you feel you qualify for a waiver, please complete From 588 and send it directly to the FTB.

Form 589- Nonresident Reduced Withholding Request
If you are not exempt and do not qualify for a waiver, you may be entitled to a reduced withholding. You may complete Form 589- Nonresident Reduced Withholding Request and send it directly to the Franchise Tax Board (FTB).

If you complete and mail form 588 or 589 to the FTB, you should get a response within 2-3 weeks. Most of our clients, who were not eligible for a waiver, were granted some sort of reduction. All of the above forms can be found online at https://www.ftb.ca.gov.

To comply with the FTB requirements, we must withhold the 7% of gross rents, unless we receive form 590 from you OR a letter from the FTB instructing us to proceed differently.

If you have questions regarding the FTB regulations, please visit https://www.ftb.ca.gov and/or talk to your tax representative for more information. We are not tax professionals and cannot give you tax advice.

If you choose to complete 588 or 589, put your property manager as the “Withholding Agent”.

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(916) 789-3500

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Formerly CGA Property Management, Inc.


730 Sunrise Ave #130, Roseville, CA 95661

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